Refund policy

Return & Refund Policy

Effective Date: 05-07-2026

At Farmaile, we take pride in delivering premium-quality spices and seasonings that are carefully packed and quality-checked before dispatch. Your satisfaction is important to us, and if something isn't right with your order, we're here to help.

Returns

Due to the nature of food products and hygiene regulations, we do not accept returns once an order has been delivered.

However, if your order meets any of the conditions below, you may be eligible for a replacement or refund.

Eligible Refund & Replacement Cases

We will gladly provide a full refund or replacement if:

1. Damaged Product

If your product arrives damaged during transit.

Examples include:

  • Broken bottle or packaging
  • Seal already opened or tampered
  • Product leakage
  • Significant physical damage

2. Expired Product

If you receive a product that is already expired or is unfit for consumption due to expiry.

3. Wrong Product Delivered

If you receive a product different from what you ordered.

4. Missing Items

If any item from your confirmed order is missing upon delivery.

Reporting an Issue

To help us resolve your request quickly, please contact us within 48 hours of delivery.

Please include:

  • Your Order Number
  • Product photographs
  • Photos of the packaging
  • A brief description of the issue

You can contact us at:

Email: farmailetm@gmail.com

Phone: +91 99981 63072

Refund Process

Once your request has been reviewed and approved:

  • Refunds will be processed to the original payment method.
  • The refund is usually completed within 5 - 7 business days, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed payment method.

Replacement Process

Where applicable, we may choose to send a replacement product instead of issuing a refund.

Replacement orders are generally dispatched within 2 – 5 business days after approval.

Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

  • Change of mind after purchase.
  • Incorrect shipping address provided by the customer.
  • Failure to receive the delivery after multiple delivery attempts.
  • Minor packaging dents that do not affect product quality.
  • Products that have been opened, consumed, or partially used.
  • Requests made after 48 hours from the delivery date.

Order Cancellation

Once an order has been shipped, it cannot be cancelled.

To request a cancellation, contact our support team immediately after placing your order.

Quality Commitment

Every Farmaile product is manufactured using carefully selected ingredients and undergoes strict quality checks before dispatch. If we ever fail to meet our quality standards, we'll make it right.

Your trust means everything to us, and we're committed to providing a safe, authentic, and satisfying experience with every order.

Contact Us

Farmaile

📧 Email: farmailetm@gmail.com

📞 Phone: +91 99981 63072

📍 Shree Vinayak Food, At & Po. Village: Anastu, Karjan, Vadodara, Gujarat 391240